Return policy

Return Policy
Effective Date: 2026
This Return Policy applies to all purchases made on our website and complies with the European Union Consumer Protection Directive, covering the 14-day cooling-off period for customers located in the European Economic Area (EEA). Please read the following terms carefully before placing an order.

1. 14-Day Right of Return & Refund

You have the right to return any purchased items within 14 calendar days from the date you receive the goods. No specific reason is required for returning items within the valid period. To exercise your right of withdrawal, please contact our customer service team via official email to submit a return application before the deadline.

2. Return Conditions

To be eligible for a return or refund, the following requirements must be met:
  • Items must be unused, unwashed, undamaged and in original new condition.
  • All original tags, labels, and packaging must be intact and attached to the products.
  • Return requests are submitted within the 14-day legal cooling-off period.
  • Customized products and clearance items are non-returnable and non-refundable, unless there are quality problems.

3. Return Shipping Fee

Unless the return is caused by our errors (wrong item, size error, or product quality defects), the return shipping cost shall be borne by the customer. We recommend choosing a tracked shipping method for returns to avoid lost parcels. For returns due to our quality or delivery mistakes, we will cover the full return shipping fee and provide a full refund.

4. Refund Processing

After we receive and inspect your returned items and confirm that all return conditions are met, we will process your refund promptly. The refund will be returned toyour original payment account. Normally, the refund will arrive within 3–10 working days, depending on the processing speed of your payment provider.

5. Defective & Wrong Items

If you receive defective, damaged, incorrect or inconsistent items, please contact us within 48 hours after delivery and provide photos or videos as proof. We offer free return, exchange or full refund services for qualified problematic orders without any additional cost for customers.

6. Non-Returnable Situations

The following situations do not support return or refund applications:
  • Return requests exceeding the 14-day cooling-off period.
  • Products worn, washed, damaged artificially or with missing original tags and packaging.
  • Damage caused by improper use, storage or man-made factors after delivery.
  • Clearance sale items, customized products and gift cards.

7. Return Application & Contact

To apply for return, exchange or refund, please contact our support team with your order number and related item information:
Email: d8erggl8wts82oo@outlook.com
We will reply and guide you to complete the return process within 24 working hours.

8. Policy Updates

We reserve the right to update this Return Policy at any time to comply with legal requirements and service adjustments. The latest policy will be posted on this page and take effect immediately.